Last updated: 22 September 2026

White Star Heritage Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains what personal information we collect, how and why we use it, who we share it with, how long we keep it and the rights you have in relation to it.

1. Who we are

White Star Heritage Ltd is the data controller for the personal information described in this Privacy Notice.

White Star Heritage Ltd
Company number: 13820466
Registered office: Unit C Cranmere Road, Exeter Road Industrial Estate, Okehampton, Devon, England, EX20 1UE
Email: info@whitestarheritage.com

2. Information we collect

The information we collect depends on how you interact with us. It may include:

• Your name, email address, telephone number and postal or billing address;
• Booking, ticket, transaction and payment-related information;
• Information you provide when contacting us, asking to change a booking, making a complaint or requesting accessibility support;
• Marketing preferences and consent;
• Technical information about your use of our website, including IP address, browser, device and cookie identifiers; and
• Any other information you choose to give us.

We aim to collect only information reasonably necessary for the relevant purpose.

3. How we collect information

We collect information when you buy or manage tickets, contact us, request a booking change, make a complaint, ask for accessibility arrangements, subscribe to marketing or otherwise communicate with us.

Online bookings and booking management are provided through TicketSource. We receive the booking information needed to run the exhibition, communicate important visit information, deal with customer service and administer the booking. TicketSource also has its own privacy information presented during the booking journey.

Technical information may be collected automatically when you use our website. Depending on the cookies and services actually enabled on the site, this may include information collected through cookies and similar technologies. Please see our Cookie Policy.

4. How and why we use information

We use personal information to:

• Process bookings, issue tickets, manage admission and communicate important exhibition information;
• Enable and administer eligible booking changes through TicketSource’s Manage My Booking service;
• Respond to enquiries, complaints and accessibility requests;
• Process payments and refunds where a refund is due;
• Maintain accounting records, prevent fraud and meet legal obligations;
• Send marketing where you have opted in, or where another lawful basis permits it; and
• Understand and improve our website where you have consented to non-essential analytics or marketing cookies.

We rely on performance of our contract with you to process and administer your booking, our legitimate interests to run and improve our business and services, consent where required for marketing or non-essential cookies, and legal obligations such as tax and accounting requirements.

5. Who we share information with

We do not sell your personal information. We may share it where necessary with:

• TicketSource, which provides the booking and self-service booking-management platform;
• Payment providers used through TicketSource;
• Website hosting, email, IT, cookie-consent and analytics providers actually used on this website;
• Professional advisers, such as accountants, insurers and legal advisers; and
• Regulators, courts, law-enforcement bodies or other authorities where required by law.

6. International transfers

Some service providers may process information outside the United Kingdom. Where required, we use an appropriate legal safeguard, such as UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised mechanism.

7. How long we keep information

We keep personal information only for as long as reasonably necessary. Booking and transaction records may be retained for up to six years from the end of the relevant financial year for accounting, tax, legal and fraud-prevention purposes. Customer-service correspondence is normally deleted three months after the matter is resolved, unless it relates to an ongoing complaint or legal issue. Marketing information is kept while you remain subscribed, with limited suppression information retained after unsubscribe.

8. Your rights

Depending on the circumstances, UK data protection law may give you the right to access, correct, erase or restrict use of your information, object to certain processing, receive portable information and withdraw consent. You have an absolute right to object to direct marketing.

To exercise a right, contact us at info@whitestarheritage.com. We may need to verify your identity.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. We would appreciate the opportunity to address your concern first.

9. Cookies and marketing

Some cookies are necessary for the website to function. Other analytics and marketing cookies are used only where appropriate consent has been obtained. You can manage non-essential cookies through the cookie settings tool. See our Cookie Policy for more information.

10. Children

Tickets for children should normally be purchased and managed by a parent, guardian or responsible adult. We do not intentionally collect more information from children than is necessary.

11. Changes to this notice

We may update this Privacy Notice when our website, services, suppliers or legal requirements change. The latest version will always be available on this website.

12. Contact us

White Star Heritage Ltd
Email: info@whitestarheritage.com
Registered office: Unit C Cranmere Road, Exeter Road Industrial Estate, Okehampton, Devon, England, EX20 1UE
Company number: 13820466